Tom Kirk Lighting respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we collect, process and look after any data you provide, tell you about your privacy rights and how the law protects you.
Please use the Glossary to understand the meaning of some of the terms used in this privacy notice.
The Data we collect from you
We collect, use and store the personal information provided by you, such as contact details and order history if you make an enquiry or place an order with us. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. As you interact with our website, we may automatically collect Technical Data such as your IP address, about your experience using cookies, and other similar technologies.
IP Address
This is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on our website. This information is used to monitor your usage, and how you progress through the site to keep our website updated and relevant.
Cookies
Cookies are used by our website to record data which allows us to recognise you and your preferred settings, this saves you from re-entering information on return visits to the site. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.
How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data based on the following the legal bases:
Performance of Contract - processing your data where it is necessary for the performance of a contract we are about to enter into or have entered into with you, at your request.
Legitimate Interest - which means it is necessary for the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Comply with a legal or regulatory obligation - processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Disclosures of your personal data
We do not sell, trade or otherwise transfer your information to external parties, other than to our trusted third parties who assist us in operating our business or fulfilling our contract to you, on a need-to-know basis, or if we are legally obliged to do so.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Data security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Use of personal information outside the European Economic Area
Except in the context of any services we provide on instructions, we would not usually expect to transfer your personal information outside of the European Economic Area. However, if this does become necessary we will take proper steps to ensure that your information is properly protected.
Data retention
We like to keep a full record of your details and transactions, following the completion of our contract, under the lawful basis of legitimate interest. This allows us to access our records should you contact us, if anything went wrong with your purchase, or you wished to purchase complimentary items, providing you with a fuller customer service experience. It also allows us to study our sales and company growth in various regions, inform our marketing strategy and to develop our business.
By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for tax purposes.
Opting out
From time to time we would like to send you newsletters and updated information about our services, by email, mail or phone. We will only do so with your consent. You can ask us to stop sending you marketing messages at any time by following the opt-out links on any marketing email sent to you or by contacting us at any time, asking to be unsubscribed.
Your legal rights
You also have the right to:-
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
Contacting us
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our Data Privacy Manager using the details set out below.
Tom Kirk Lighting Limited (Data Controller)
Tom Kirk, Director - data privacy manager
Unit D012, Parkhall Trading Estate, 62 Tritton Road, London, SE21 8DE. UK.
+44 (0)208 766 6715
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance and we will do all we can to help. Our ICO registration number is: ZA364026.
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This version of our Privacy Notice was last updated on 25.05.18.
